Care Packages

Terms & Conditions

At our clinic, we are committed to providing transparent and ethical care. In line with the Chiropractic Board of Australia’s Code of Conduct, we offer the following bulk purchase options with full disclosure and client rights in mind.

All clients are given a clear explanation of fees, including available discounts, before committing to care. Our care packages are optional and designed to offer flexibility and savings for those who wish to prepay. Clients are welcome to pay per session at the standard rate. Prepaid packages are entirely optional and not required to access care.

Clients choosing a care package will receive a written summary outlining all terms, including session limits, expiry, and refund options.

A 5-business-day cooling-off period applies after the date of purchase. During this time, clients may cancel the agreement and receive a full refund with no financial penalty, provided no sessions have been used.

Prepaid sessions remain subject to our clinic’s cancellation policy. Appointments missed or cancelled without the required notice period will be treated as used sessions in accordance with that policy.

Refunds for unused, non-expired sessions will be calculated on a pro-rata basis using the equivalent cost of individual sessions already attended. There will be no financial disadvantage for terminating care early. (For example, if you purchased a 12-pack and used 4 sessions, you will be refunded the remaining balance after recalculating the used sessions at the regular session rate).

All clients receive the same quality of care regardless of their payment option. Treatment frequency, duration, and recommendations are based solely on clinical needs, not on financial arrangements.

All prepaid agreements will be reviewed every 3 months or 12 visits, whichever comes first.

Care packages are valid for 6 months from the date of purchase, unless otherwise agreed upon due to clinical necessity.

Purchasing a care package does not lock clients into ongoing care. Your health journey is always your choice.